Privacy Policy

Mediacooks .V. is responsible for the processing of personal data as set out in this privacy statement.

Personal data we process

Mediacooks .V. processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• Phone number
• Email address
• IP address
• Information about your activities on our website
• Internet browser and device type

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without such consent, please contact us atmediacooks, and we will delete this information.

For what purpose and on what basis do we process personal data?

Mediacooks .V. processes your personal data for the following purposes:

• To be able to call or email you if this is necessary to perform our services
• Mediacooks .V. analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
• Mediacooks .V. also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision-making

Mediacooks .V. does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Mediacooks .V.).

How long we retain personal data

Mediacooks .V. does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:
All non-identifiable personal data: 10 years
All identifiable personal data: 2 years

Sharing personal data with third parties

Mediacooks .V. shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Mediacooks .V. remains responsible for these processing operations. In addition, Mediacooks .V. provides your personal data to other third parties. We only do this with your express consent.

Cookies, or similar techniques, that we use

Mediacooks .V. uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Mediacooks .V. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. When you first visited our website, we already informed you about these cookies and asked for your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also placed on this website by third parties. Below is an overview:

View, modify, or delete data

You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Mediacooks .V. and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization specified by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data tomediacooks. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Social Security Number (SSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Mediacooks .V. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Mediacooks .V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not secure or there are indications of misuse, please contact our customer service department or send an email tomediacooks. Mediacooks .V. has taken the following measures to protect your personal data:

• Security software, such as a virus scanner and firewall.
• TLS (formerly SSL) We send your data via a secure internet connection. You can see this in the address bar 'https' and the padlock in the address bar.
• DKIM, SPF, and DMARC are three internet standards that we use to prevent you from receiving emails in our name that contain viruses, are spam, or are intended to obtain personal (login) information.
• DNSSEC is an extra security measure (in addition to DNS) for converting a domain name to the associated IP address; it is provided with a digital signature. You can have that signature checked automatically. That way, we prevent you from being redirected to a false IP address.