AI Helpdesk & Livechat

Instant response. Always available. Smart and personal.

  • Do you want to handle customer inquiries faster without wait times?
  • Want to offload your support team and still provide top service?
  • Want to deploy AI in your customer contact, but while maintaining your brand voice?
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Your own digital customer service

With an AI Helpdesk & Livechat you help customers 24/7. Directly, accurately and always in your own tone of voice. From answering frequently asked questions to retrieving order information or escalating to an employee when needed.

At Mediacooks , we build help desk solutions that don't feel like a bot, but a smart colleague. We train the AI on your knowledge base, connect it to your systems and provide a personalized experience - without queues.

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What your AI Help Desk can do

Based on your customer journey and support structure, we deploy a smart AI agent that supports quickly and effectively.

Frequently asked questions are answered directly from your knowledge base, while customer or order information is retrieved in real time via links to your CRM, ticketing or webshop. The AI automatically switches between languages and transfers calls effortlessly to a staff member when needed.

Meanwhile, we gather valuable insights through analytics and feedback, so your support continuously improves. The AI speaks in your tone of voice and learns continuously based on real customer interactions.

What does it provide?

  • Faster service and less waiting time for customers
  • Less pressure on your team and lower support costs
  • Consistent answers, available 24/7
  • Better customer satisfaction and higher loyalty
  • Insights into customer demands and trends

Why Mediacooks

We believe that AI in customer contact is more than technology. It should feel like your brand, help like an employee and think along like an expert. We provide the perfect balance between smart and human.

What you can expect from us:

  • Setup and training of AI chatflows in your tone of voice
  • Integration with your CRM, CMS or support platform
  • Link to your knowledge base and processes
  • Continued development based on live feedback
  • Reporting and dashboards for optimization

Do you recognize this?

Many companies run into this:

  • Your support team is overloaded or not scalable
  • Customers wait too long for answers
  • Your help desk feels impersonal or unstructured
  • You lack insight into what your customers are really asking for

Sound familiar? Then it's time to organize your customer service smarter. Schedule an introductory meeting, we'd love to think with you.

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Ready for next level customer management?

Schedule a meeting with one of our specialists.

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